FAQs

Our regular Will Call hours are as follows: 

WILL CALL PICKUP: Friday 8:00am-3:00pm

WILL CALL RETURN: Monday 8:00am-12:00pm (NOON)

If you fail to return your items in time, daily late fees will be incurred and collected each day until our rentals are returned.  We are always willing to work with our customers as long as they communicate with us.  If rentals are not returned within a week from the original rental date, items will be assumed to have been lost or stolen in which case customer will be charged with full replacement value for the unreturned rentals.

For standard delivery orders, your items will be delivered 1-2 days prior to your event.  For weekend events, you can typically expect your rentals to be delivered Thursday or Friday morning between 8:00am-12:00pm.  For all weekend events, our delivery team will reach out to you no later than Wednesday the week of your event to inform you of your delivery window.

All American Party Rentals – Damage Waiver Fee

At All American Party Rentals, we take great pride in providing high-quality, well-maintained, and impeccably clean rental items for your event. Behind the scenes, our team works diligently to inspect, sanitize, and maintain each item to ensure it meets our high standards. From deep-cleaning linens and meticulously repairing equipment to carefully packaging and handling each order, we go the extra mile to deliver flawless rentals. Our goal is to create a stress-free experience so you can focus on enjoying your event without worrying about the details—because your celebration deserves nothing but the best.

All rentals are subject to a mandatory Damage Waiver Fee, which provides limited protection against accidental damage. This fee is automatically applied to all rental contracts and cannot be declined.

Coverage Details:

The Damage Waiver covers the first $150 of accidental damage or breakage and 50% of any additional repair or replacement costs, with the remaining 50% being the customer’s responsibility.

Limitations & Exclusions:

The Damage Waiver is not insurance and does not cover lost, stolen, or unreturned rental items. It also does not apply to damage resulting from vandalism, intentional misuse, or neglect, nor does it cover failure to properly secure rental items during transport, overloading, or exceeding weight limits. Damage caused by violating rental agreements, laws, or ordinances is not covered. Additionally, the waiver does not apply to electrical damage affecting motors or electronic devices, weather-related damage, or damage to third-party sub-rental items or specialty linens. Stains from wax or paint on linens, as well as stickers that leave adhesive residue on equipment, are also excluded.

Customers remain responsible for any damage or loss not covered by the Damage Waiver. Items not returned within seven (7) days after the event will be billed at full replacement cost.

For any questions, please contact us at aaprcustomerservice@gmail.com.